Help
Frequently Asked Questions
Helpful answers about ordering, supported delivery areas, product availability, and grooming appointments at Pet3a2id.
Do you offer delivery?
Yes. Delivery is currently available in Beirut and Matn through the supported areas listed at checkout. Select your region and area during checkout so we can confirm the address correctly.
How much is delivery?
Standard delivery fee is $3 for supported areas. Free delivery applies to Fanar, Jdeideh, Ain Saadeh, and Beit Mery. Checkout always shows the final delivery fee before you place the order, together with your subtotal, discounts if applied, and total.
How can I place an order?
Browse the shop, add items to your cart, select your supported delivery region and area, then complete checkout with your contact and address details. You will see the order total before placing the order.
How long does delivery take?
Delivery timing depends on order readiness, product availability, and the selected area. We prepare orders as quickly as possible and contact you if timing or address details need confirmation.
How can I track my order?
After placing an order, you can check its latest status from My Orders. Our team updates the order status as it is reviewed, prepared, and delivered.
What happens if an item is out of stock?
If an item is unavailable, Pet3a2id will contact you before completing the order. When possible, we can help suggest a similar product or adjust the order before delivery is arranged.
Do you offer grooming services?
Yes. You can book grooming through the grooming page by selecting your pet size, service, and preferred appointment time. The form shows the estimated price based on the selected service and size.
How can I contact the shop if there is an issue?
Contact Pet3a2id by phone, WhatsApp, Instagram, or email. For delivery updates, address changes, product questions, or grooming booking support, our team will help as soon as possible.