Help
Shipping & Delivery
Pet3a2id keeps delivery simple and transparent, so you can order pet essentials with delivery across all Lebanon, a simple delivery structure, and support from our team when you need it.
Delivery Areas
Delivery is available across all Lebanon. At checkout, choose your governorate first, then select your area or city from the filtered list. If your location is not listed, choose Other and enter your town so we can prepare the delivery details correctly.
Delivery Fee
Delivery is free in our nearby areas: Fanar, Ain Saadeh, Jdeideh, and Sabtieh. Selected nearby Mount Lebanon areas use our $4 local delivery tier, and all other supported delivery areas across Lebanon are $5. Orders over $70 still qualify for free delivery, and the final fee is shown clearly at checkout before you place the order.
Order Preparation
Once an order is placed, our team reviews the selected items, checks availability, and prepares everything as quickly as possible. If an item needs confirmation or becomes unavailable, we will contact you before completing the order. After placing an order, customers can also check the latest status from My Orders while our team updates it through each step of the process.
Delivery Timing
Delivery timing depends on order readiness, daily route planning, and the selected destination. We aim to deliver promptly and will contact you if timing or address details need confirmation. Order status is updated by our team as the order is reviewed, prepared, and moved toward delivery, so My Orders remains the best place to follow the latest progress.
Need Help?
For address updates, delivery questions, or product availability support, contact Pet3a2id by phone, WhatsApp, Instagram, or email. Reaching out early helps us adjust your order details smoothly.